Privacy

Who we are. TEKNAS Solutions Pty Ltd trading as Tapverse Digital (ABN 64 654 175 952), Melbourne ("Tapverse", "we", "us"), provides systems, websites, e-commerce platforms, CRM and marketing services to businesses. This notice explains how we handle personal information when you use this website, book a call, email us, or become a client.

What we collect. Identity and contact details you provide (name, email, phone, business name, role). Enquiry notes about your systems, bookings or projects. Booking details when you use our calendar widget (operated by our scheduling provider). Technical data such as IP address, browser type, device and pages viewed when analytics cookies are accepted. Files and credentials you later provide under a project agreement (handled under that agreement and our security practices).

How we collect it. Directly from you via forms, email, phone or the booking calendar. Automatically when you accept analytics cookies. From your authorised staff when you engage us as a client.

Why we collect it. To respond to enquiries and run the free Systems Check. To scope, deliver and support systems, platforms, websites and growth work. To operate and improve this website. To meet legal and accounting obligations. We do not sell personal information.

Cookies and analytics. Essential cookies keep the site working. Measurement tags (for example Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight and Microsoft Clarity) load only after you accept the cookie notice. You can reject analytics and still use the site.

Who we share it with. Service providers who help us run booking, hosting, email, analytics and payment tools, under contracts that limit their use of your data. Professional advisers where required. Regulators or courts when the law requires it. We do not share client credentials or production data outside the project team without your instruction.

Offshore processing. Some providers (for example analytics or cloud hosts) may process data outside Australia. We take reasonable steps so those providers handle information consistently with the Australian Privacy Principles.

Security. We use access controls, least-privilege accounts, encrypted transport where available, and project-specific handling for client systems. No method of transmission or storage is completely secure; please tell us promptly if you suspect a problem.

How long we keep it. Enquiry and booking records for as long as needed to complete the conversation and any related project, then delete or archive under our retention practice. Client project records for the life of the engagement plus the period required for legal, tax and warranty reasons.

Your choices. Access, correct or ask us to delete personal information where we are not required to keep it. Withdraw analytics consent by clearing site data or contacting us. Email privacy questions to contact@tapverse.com.au. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

Children. This site is aimed at business customers. We do not knowingly collect information from children.

Changes. We may update this notice on this page. The published version is the current one.

Contact. TEKNAS Solutions Pty Ltd trading as Tapverse Digital · Melbourne · contact@tapverse.com.au